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Neural Enterprise Software2026
Cognitive Customer Support Portal
Client
CloudScale Technologies
Overview
CloudScale Technologies is a developer-focused cloud services platform. We created an intelligent client portal that answers technical questions before tickets are submitted.
The Challenge
CloudScale’s customer support portal was flooded with technical support tickets, resulting in 24-hour response latencies and high customer churn.
The Solution
We built a dynamic, multi-tenant React support portal featuring semantic search and a Retrieval-Augmented Generation (RAG) assistant that reads documentation and logs to answer developer questions dynamically.
Strategic Impact
"Automated resolution of 72% of incoming developer tickets, driving ticket resolution times down from 24 hours to instant."
Business Outcomes
Deflected 72% of support tickets
95% developer satisfaction rate
Reduced churn by 18%
Sub-second semantic search
Core Features
Multi-Tenant SaaS Portal
Next.js Server Side Rendering
Semantic Search & RAG Assistant
Developer Dashboard Analytics
Secure SSO Authentication