AI Support Chatbots
Replace frustrating decision-tree bots with intelligent LLM-powered support agents. Our AI chatbots read your entire knowledge base, integrate directly with your backend to process refunds and track orders, and resolve customer issues instantly, 24/7.
Core Features
RAG-Powered Answers
The bot doesn't make things up; it searches your exact Zendesk/Help Center articles and synthesizes a direct answer.
Action-Oriented (Tool Use)
The bot isn't just a FAQ reader. It can hit your Shopify API to check tracking, process a return, or update a shipping address.
Empathy & Tone Control
Strictly prompted to adopt your brand's voice—whether that's professional and formal, or casual and emoji-heavy.
Sentiment Handoff
Continuously monitoring the user's text for frustration/anger. If sentiment drops, it automatically routes to a human manager.
Our Process
Knowledge Base Ingestion
Week 1-2Scraping your existing FAQs, help articles, and past successful support tickets to build the RAG vector database.
Tool & API Integration
Week 3Writing the functions that allow the LLM to take action on behalf of the user (e.g., 'Cancel Subscription' API).
Prompt & Persona Engineering
Week 4Designing the system prompt that defines the bot's personality, strict boundaries, and escalation protocols.
Helpdesk Deployment
Week 5Deploying the bot into your existing chat widget (Intercom, Gorgias, Zendesk) as the first line of defense.
Monitoring & Tuning
Week 6-8Reviewing transcripts where the bot failed, updating the knowledge base, and tweaking the prompts to improve the deflection rate.
Technologies We Use
FAQ
Will the bot hallucinate policies or offer free money?
Do we need to switch from Zendesk to use this?
How does it handle authenticated actions like refunds?
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