Omnichannel Conversational AI
Customers hate repeating themselves when they switch from WhatsApp to Web Chat to Phone. We build unified Conversational AI platforms where a single 'brain' remembers the customer's context and seamlessly continues the conversation across SMS, WhatsApp, Web, and Voice.
Core Features
Persistent Memory
The AI remembers what the user said on WhatsApp yesterday and brings it up naturally in a Web Chat today.
Platform-Specific Formatting
The AI automatically adjusts its output: sending rich UI cards on Web, concise texts on SMS, and using natural pauses on Voice.
Universal Inbox Handoff
If the AI escalates to a human, the human agent sees the entire cross-platform conversation history in a single dashboard (Zendesk/Intercom).
Multi-Modal Understanding
Users can send a photo of a broken product on WhatsApp, and the AI will analyze the image using Computer Vision to process the return.
Our Process
Channel Audit
Week 1Analyzing your current customer touchpoints to determine the highest volume channels and the API capabilities of each.
Centralized Brain Development
Week 2-3Building the core LLM orchestration layer (using LangChain/Flowise) that will handle all logic regardless of the interface.
Channel Integrations
Week 4-5Writing the middleware adapters connecting the central brain to WhatsApp Business API, Twilio SMS, and your Web Chat widget.
Context & Memory Layer
Week 6Implementing the Redis/Postgres database that stores the user's session history across all channels securely.
Live Handoff Testing
Week 7Ensuring that when the AI fails, it successfully bridges a human agent into the specific channel the user is currently on.
Technologies We Use
FAQ
How does the AI know it's the same person on WhatsApp and the Website?
Is WhatsApp Business expensive to use for AI?
Can the AI send outbound messages?
Join The Inner Circle
Get exclusive insights on AI automation, software systems, and digital growth strategies from NeoGen Technologies.