Legal, Trust & Compliance
Neo Gen Technologies is built on clear commitments, rigorous confidentiality, and complete ownership of work for our clients. Explore our primary legal documentation, policies, and operational agreements below.
Terms & Conditions
Detailed rules governing client engagements, deliverable milestones, project timelines, and operational obligations.
Privacy Policy
How we collect, store, handle, and safeguard customer data, credentials, and project information under global privacy standards.
Refund & Cancellation Policy
Transparent, milestone-based protection ensuring you only pay for approved deliverables and risk-free discovery.
Core Governance Principles
100% Intellectual Property Ownership
Upon settlement of milestone invoices, all custom code, design files, database architectures, and digital assets become your sole property with zero licensing royalties.
Mutual Non-Disclosure Agreement (NDA)
Every engagement is protected by default confidentiality. We readily execute custom bilateral NDAs to protect proprietary algorithms, client lists, and strategic business data.
Bank-Grade Transaction Security
We utilize institutional merchant gateways with PCI-DSS Level 1 compliance. We never store or log your credit card numbers or banking passwords on our internal servers.
Ethical AI & Content Transparency
Any automated systems or generative tools utilized during delivery adhere to strict copyright verification, ensuring completely original, copyright-compliant solutions.
Frequently Asked Legal Questions
Who owns the code, design, and assets created during a project?
You do. Once project invoices are settled for the completed milestones, full intellectual property rights, repository access, and production credentials are transferred directly to your organization.
Can we sign an NDA prior to discussing our proprietary project?
Yes. We frequently sign mutual non-disclosure agreements before reviewing technical specifications, business plans, or source code. Our team provides an NDA template, or we can review your company standard agreement.
How are project scopes and change requests handled?
Every engagement begins with an explicit Statement of Work (SOW) outlining deliverables and milestones. If project requirements evolve, we document a simple Change Order with agreed timelines and pricing before starting any additional work.
What jurisdictions govern your contracts?
Standard contracts are governed by established international commercial arbitration principles and local corporate laws, providing reliable and predictable dispute protection for global clients.
Need a Customized Contract or Signed NDA?
Our operational team works with enterprise legal departments, government agencies, and venture-backed founders worldwide to ensure smooth compliance.
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