AI Voice Agents
We build outbound and inbound AI voice agents that can conduct complex, multi-turn phone conversations. Perfect for high-volume sales qualification, customer support triage, and appointment setting. Our agents handle interruptions, vocal nuances, and back-end CRM updates seamlessly.
Core Features
Sub-500ms Latency
Engineered for instantaneous response times, eliminating the awkward pauses that give away traditional 'robocalls'.
Interruption Handling
The AI stops talking instantly if the user interrupts, listens to the new context, and adjusts its response naturally.
Live API Integration
Agents can check calendar availability, look up order statuses, or process payments live during the phone call.
Human Handoff
If the AI detects frustration or a complex edge case, it seamlessly bridges a human agent into the call while providing them a live transcript.
Our Process
Conversation Design
Week 1Mapping out the 'happy paths', edge cases, and objection handling scripts that the AI will use to navigate the call.
Voice & Telephony Setup
Week 2Selecting the optimal TTS voice (or cloning a specific voice) and provisioning the SIP trunks/phone numbers via Twilio.
LLM Orchestration
Week 3Configuring the core 'brain' using fast models (GPT-4o / Claude 3.5 Haiku) wrapped in strict system prompts to keep the agent on track.
Latency Optimization
Week 4Tuning the Speech-to-Text (Deepgram) and Text-to-Speech (ElevenLabs) pipelines to achieve the critical sub-500ms response time.
Simulation & Rollout
Week 5-6Running hundreds of simulated test calls against a 'Red Team' AI before deploying to live traffic in phased batches.
Technologies We Use
FAQ
Doesn't it sound like a robot?
Is it legal to use AI for outbound calls?
What happens if the AI gets confused?
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