Conversational IVR Integration
Modernize your legacy call center. We replace frustrating, menu-driven IVR (Interactive Voice Response) systems with intelligent voice assistants that allow callers to simply state their problem naturally, routing them perfectly or resolving the issue without human intervention.
Core Features
Natural Language Routing
Callers say 'I need to check my flight status', and the AI instantly routes them to the correct database API or department.
Authentication via Voice
Integrating with your backend to authenticate users via account numbers, PINs, or even Voice Biometrics before proceeding.
Self-Service Deflection
Resolving up to 40% of calls (password resets, balance checks, tracking updates) completely via the AI, drastically reducing hold times.
Legacy System Integration
Connecting modern AI routing to your existing on-premise PBX or cloud contact centers (Genesys, Five9, Avaya).
Our Process
Call Flow Audit
Week 1-2Analyzing your current IVR tree, identifying the highest-volume call types, and designing the new conversational flows.
Intent Recognition Modeling
Week 3-4Training the Natural Language Understanding (NLU) models to accurately categorize the thousands of different ways a user might phrase a request.
Backend API Integration
Week 5-6Connecting the IVR to your internal databases so the AI can actually perform actions (e.g., looking up an order status).
Telephony Bridging
Week 7Deploying the AI within your existing telephony stack (via SIP forwarding or native integrations with Twilio/Genesys).
Shadow Testing & Optimization
Week 8-10Running the AI on a small percentage of calls, analyzing transcripts where the AI failed to understand, and retraining the NLU.
Technologies We Use
FAQ
Do we have to rip out our existing phone system?
What happens if a caller has a heavy accent?
Is this secure enough for banking or healthcare?
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